Privacy Policy

1. About this policy

Heyy Studio operates the Heyy Studio website, workspace, Studios, Tools, Expert Network and Expert Production services. This policy explains how Heyy Studio handles personal information. Heyy Studio is based in Melbourne, Australia and can be contacted at hello@heyystudio.com or through the Contact page.

2. Information we collect

The information collected depends on the features you use and the information you choose to provide.

• Account and profile information, such as name, email, authentication identifiers and preferences.
• Contact and support communications, including inquiry type, subject, message and attachments.
• Billing and transaction information, such as plan, subscription status, payment references, invoices and credit activity. Payment-card details are processed by Stripe.
• Project inputs, prompts, instructions, form responses and selected settings.
• Uploaded files, images, plans, references and documents.
• Generated outputs, saved assets, versions, job status and project records.
• Expert Network application information, including CV or resume, portfolio or profile links, experience, specialties, location, availability, languages and application responses.
• Expert Production requests, quotes, messages, files, revisions, deliverables and payment records.
• Technical information used to operate and protect the service, such as device, browser, request, authentication, error and diagnostic information.
• Cookie or browser-storage preferences and optional analytics information when such analytics is active and you have allowed it.

3. How information is collected

Information is collected directly from you when you create an account, complete a Studio brief, upload a file, generate work, make a payment, apply to the Expert Network or contact Heyy Studio. It is also collected automatically through service operation and received from providers that support authentication, payments, generation, hosting, email, storage and production workflows.

4. Why information is used

• Create and secure accounts and authenticate access.
• Provide Studios, Tools, generation, projects, Assets and Versions.
• Reserve, charge, return and report credits.
• Process subscriptions, credit packs, quotes, invoices and payments.
• Review Expert applications and match suitable Experts to potential work.
• Scope, quote, manage and deliver Expert Production.
• Respond to support, privacy, billing, security and general inquiries.
• Detect abuse, troubleshoot errors, reconcile jobs and improve service reliability.
• Meet accounting, fraud-prevention, dispute and legal obligations.
• Send product or marketing communications when permitted and manage communication choices.

5. AI and service processing

When you request AI-assisted work, the relevant prompt, instructions, settings and uploaded references may be sent to the configured generation provider so it can perform the request. Different workflows may use different specialist providers. Heyy Studio also processes job records and outputs to return results, manage credits, save eligible work and diagnose failures.

• Do not include personal, confidential or sensitive information that is not needed for the creative task.
• Review provider-generated output before using it.
• Heyy Studio does not represent that AI output is private professional advice, factually correct or unique.

6. Service providers and disclosures

Heyy Studio uses service providers to operate the platform, including Supabase for authentication, database and storage services; Stripe for payments; Netlify for hosting; Resend for email delivery; and configured AI or media providers for requested generation and file processing. Information is disclosed to these providers only to the extent reasonably needed for their role.

• Information may also be disclosed to professional advisers, contractors or authorities where reasonably necessary and lawful.
• Project information may be shared privately with selected Experts when needed to scope or deliver an Expert Production request.
• Heyy Studio does not sell personal information to advertisers.

7. Overseas processing and disclosures

Some service providers and Experts may process information outside Australia or use distributed infrastructure. The locations can vary by provider, service configuration and project. Heyy Studio therefore does not promise that all information stays in Australia. Reasonable steps are taken to use established providers and limit disclosure to the service or project need.

8. Payments

Stripe processes payment methods and checkout activity. Heyy Studio receives and stores transaction information needed to activate plans, add purchased credits, confirm Expert Production payments, issue invoices, prevent duplicate processing and support billing inquiries. Heyy Studio does not use this policy to claim that it stores full payment-card details.

9. Marketing communications

Heyy Studio may send service messages needed for account, billing, security, production or support. Marketing messages are sent where you have consented or where otherwise permitted by law. You can use an unsubscribe control in a marketing message or contact Heyy Studio to change your preference. Service messages may continue while needed to operate your account or fulfil a request.

10. Cookies and similar technologies

Heyy Studio uses essential cookies or similar browser storage for sign-in, security, session continuity, preferences and core operation. The Cookie Notice also offers a choice for optional analytics. Optional analytics remains off unless you allow it, and a particular analytics service may not be active at all times.

• Rejecting optional analytics does not prevent use of core features.
• Your choice is stored in the browser so the site can remember it.
• Browser settings can remove or block stored data, but blocking essential storage may affect sign-in or preferences.
• There is no separate Cookie Policy page in the current site; this section and the on-site Cookie Notice provide the current cookie information.

11. Data retention

Heyy Studio keeps information for as long as reasonably needed to provide the service, maintain project or production records, resolve disputes, prevent fraud and meet legal, tax, accounting or security obligations. Retention depends on the information and why it is held, so this policy does not promise one deletion period for every record.

• Paid workspace files may enter the account's stated read-only grace period after paid access ends and later become eligible for removal.
• Deleted accounts remove login and personal workspace data through the available account process, while limited payment, production or security records may be retained where necessary.
• Expert applications may be retained for future opportunities unless deletion is requested, subject to legitimate record-keeping needs.

12. Security

Heyy Studio uses authentication, access checks, server-side credential handling and service-provider controls intended to protect accounts and project data. Payments are handled through Stripe's payment services. No online system can guarantee absolute security, and users also have an important role in protecting access.

13. Access and correction

You can review or update certain profile, preference and billing information from your account. You may contact Heyy Studio to request access to or correction of personal information. Identity verification may be required, and lawful exceptions may apply.

14. Account and data deletion

Signed-in users can use Account > Privacy & data to delete eligible projects or permanently delete their account. Projects with quote or production history may be protected because connected financial or production records need to remain intact.

• Account deletion cancels an active subscription before removing the login and personal workspace data.
• Deleted credits, projects and files cannot be restored.
• You can contact Heyy Studio if the in-account control is unavailable or if your request concerns Expert Network application information.

15. Privacy questions and complaints

Send a privacy request or complaint through Contact & support or to hello@heyystudio.com with enough information to identify the issue. Heyy Studio will review the request, may verify your identity and will respond within a reasonable period based on the complexity and any legal requirements.

16. Children and minors

Heyy Studio is not directed to children who cannot lawfully agree to these terms on their own. A parent, guardian or authorised educational representative should supervise use where required. Do not submit a child's personal information unless you have authority and it is necessary for the requested service.

17. Changes to this policy

This policy may be updated when the services, providers or legal requirements change. The latest update date appears at the top of the page. Material changes may also be communicated through the service or account contact details where appropriate.

18. Contact

For privacy access, correction, deletion or complaint requests, use Contact & support or email hello@heyystudio.com. Heyy Studio is based in Melbourne, Australia.